We are committed to providing high-quality after-sales support for all timepieces purchased through our store. Our servicing policies are designed to give you peace of mind and ensure the longevity of your watch.

  1. Warranty Coverage
    All watches come with a 6-month movement warranty from the date of purchase. This warranty covers:
  • Mechanical movement malfunctions
  • Timekeeping issues not caused by user damage

Warranty does not cover:

  • Water damage
  • Accidental drops, impacts, or misuse
  • Modifications by third parties
  1. Free Repair Services (Under Warranty)
    If your watch experiences a qualifying issue under warranty:
  • Contact our support team at ensna@service.com
  • Provide your order number and a description of the problem
  • Our team will assess and approve your repair request
  • You will be given instructions on how to return the watch

Customers are responsible for the return shipping cost to our service center. We cover the return-to-you shipping cost after servicing.

  1. Out-of-Warranty Repairs
    If your watch is out of warranty or requires services not covered by warranty, we offer paid repair options.
    Common services include:
  • Movement replacement or calibration
  • Bracelet adjustments or pin replacements
  • Case polishing or crystal repair

Contact us for a quote. Repair time typically takes 7–14 business days after receipt.

  1. Maintenance Recommendations
    To keep your replica watch running smoothly:
  • Avoid water exposure unless otherwise noted
  • Keep away from magnetic fields
  • Store in a cool, dry place when not in use
  • Consider servicing the movement every 1–2 years
    1. Contact Us
      Questions? Reach out to our servicing team:
      Email: ensna@service.com
      Hours: Mon–Fri, 9:00 AM – 6:00 PM (CET)

Customization Service

1. About Our Custom Service

At ENSNA, we provide a personalized customization service for our watches. Each timepiece can be engraved or tailored according to your requirements, making it unique and meaningful. Whether it’s a name, date, short message, or authorized logo, we ensure that every detail meets your expectations.

2. Customization Options

  • Inner engraving on the back case (up to 12 characters)
  • Font selection available upon request
  • Optional gift box or custom packaging
  • Authorized logo customization (requires valid authorization)

3. Confirmation Process

Before production, we confirm all customization details with the buyer by email or message. Once confirmed, the product enters production and cannot be changed or canceled.

4. Production & Delivery Time

Customized orders usually take 5–10 business days to process before shipment. Buyers will receive tracking information once the item has been shipped.

5. Refund Policy for Customized Orders

Customized products are non-refundable unless there is a quality issue or production error. If a mistake occurs on our side, we will either replace the item or issue a full refund.

6. Compliance Statement

We do not produce or sell watches with third-party brand logos. All customization services apply exclusively to non-branded, privately designed watches.

7. Contact for Custom Orders

To start your custom order, please contact us:
📩 Email: sales@ensna.com
📞 WhatsApp: +86-185-6670-6847
Our team will respond within 24 hours to confirm your details.